Intercom is one of the top customer service providers and Fin is its flagship customer service bot.
At first, Fin was limited to knowledge bases hosted by Intercom Articles. But it was clear that it would need to get access to customer data, like documentation or blog posts, if it was going to answer questions accurately.
Hi Jan, we aren't using chat history right now, as it's not meant to be public. We'll likely want some way to leverage it into bot answers in future though. We're working on importing externals sites like docs - great shout.
— Fergal Reid (@fergal_reid) March 14, 2023
Apify's CEO kicks things off with Intercom's VP of AI on X
Crawling messy web data to power Fin
Intercom considered building a web crawler in-house to gather customer data, but knew this would distract them from working on their core product. They selected Apify for a pilot and in just one month the Apify team delivered a production-ready cloud-based web crawler accessible via API.
We wanted an external service to provide us with web crawling capability. We looked at several providers, both open-source and paid solutions, and Apify was the most complete solution we found.
— Pranav Singh, Engineering Manager at Intercom
Fin leads AI customer service agents
Since its launch in 2023, Fin has gone on to dominate the customer service bot market, successfully closing over 24 million conversations with a 73% resolution rate. It's used by companies like Anthropic, Clay, Lovable, Amplitude, and of course Apify.
Apify has been an awesome launch partner. Their technology and team helped us extend Fin with external knowledge from customers’ websites, and ultimately bring our new AI-powered chatbot to the market faster.
— Brian McDonnell, Director of Engineering at Intercom
Use the same solution as Fin for your chatbot
Website Content Crawler is the tool developed by Apify for Intercom and it's available on Apify Store, so you can deploy it yourself right away.
Apify's Website Content Crawler gives you these features:
- Handles dynamic content: interacts with JavaScript-rendered pages like a real user.
- Bypasses anti-scraping measures: uses browser fingerprinting and proxies with no manual intervention needed.
- Filters out fluff: automatically ignores navigation, header, footers, ads, modals, and cookies warnings.
- Run instantly via API: low engineering overhead to get up and running today.
- Apify platform scales with your load: 99.95% uptime and automatically scales as you need it.
- You focus on core product features: your engineers don't get distracted from what they were hired for.
If you need a ready-made solution for AI chatbot data, sign up for an Apify account and start using Website Content Crawler for free.
