When you're building customer service AI agents, outdated information kills trust. Your chatbot gives wrong answers. Customers get frustrated. Support tickets pile up instead of getting resolved.
My AskAI founders Alex Rainey and Mike Heap build AI customer service agents that learn from customer products, policies, and processes to deliver accurate answers. Their platform now serves hundreds of businesses, resolving over 1.2 million inquiries by automating 75% of support tickets.
The bottleneck: their custom scrapers were hitting 80% success rates, with 6% of scrapes crashing from timeouts. E-commerce customers with 2,000+ pages faced 3+ hour processing times that stalled customer onboarding.
When My AskAI switched to Apify, the complexity disappeared.
Apify allows our customers to add their entire site in one click and we never have to worry about managing scrapers and crawlers.
-- Alex Rainey, Founder, My AskAI
AI agents need comprehensive, current data to work
"As a customer service AI agent business, our customers rely on our AI agents to deal with anything that a customer might ask in a support ticket. This means having a deep understanding about their business. The most effective way to achieve this is to scrape their entire site, regularly, and consistently," explains Rainey.
Apify is My AskAI's most popular and most important knowledge integration. Customers connect platforms like Intercom and Zendesk to sync help centers, then add entire websites for comprehensive crawling every two weeks.
From 3+ hours to 20 minutes with zero crashes
Behind the scenes, My AskAI uses Apify's Website Content Crawler to extract clean content from complex e-commerce sites and JavaScript-rendered pages.
"Now we have 98% success rate and unlimited scalability. Some of our previous crawls, if they took too long, would timeout or crash. With Apify, this problem completely disappears," says Rainey.
The results:
- 98% success rate (up from 80%)
- 20-minute average processing (down from 3+ hours)
- 0% crashes from timeouts (down from 6%)
- Unlimited scalability for complex e-commerce sites
Faster onboarding drives higher conversions
"We now have an average scrape time of 20 mins, which means customers can continue uninterrupted with onboarding, which ultimately helps boost our activation and conversion rates," explains Rainey.
This freed My AskAI to focus on building AI agents instead of managing scraping infrastructure.
Stop building scrapers. Start building products.
My AskAI's decision to use Apify helps scale their operations. They've proven what's possible when AI agents have the detailed, accurate, and up-to-date data they need to deliver exceptional customer service.
Want to turn 3-hour scrapes into 20-minute wins with 98% success rates and zero failures?
Learn more about Website Content Crawler in our YouTube video below:
